Terms & Conditions

Let's all get on the same page here. Delivering Cheese & Charcuterie is a very delicate process and we want to ensure that our highly perishable and costly grazes arrive safe and sound!

Delivery Policy:

 

  • Delivery windows 1-4 PM Tuesday - Saturday *subject to change once shop opens*

  • $1/mile from 821 Cape Coral Parkway W. #9

  • The recipient must be home to receive the order as items are extremely perishable in the Florida heat *should you choose to leave a cooler out front Grazing Haus is not responsible for the temperature control and possibility of food spoilage*

  • If sending as a gift from out of state - it is the job of the purchasing customer to work with the gift receiver to notify them of delivery ETA.

  • Grazing Haus sends a complimentary text message to the paying customer with a smaller window for delivery to share with the recipient.

  • Should no one be home to accept the graze the graze will not be left - Grazing Haus can not be left responsible for the consumption of spoiled food. Graze will not be refunded and the product will be disposed of. 

  • Grazes must be put into refrigeration upon acceptance and should be consumed within 24 hours of delivery - no later - for guaranteed freshness

Pick Up Policy:

  • Pick Up Tuesday - Saturday

  • No fee

  • Time: 12 PM - strict as we leave for deliveries shortly after *if you need an earlier pick up please note that in the order form*

  • Location: 821 Cape Coral Parkway W. #9 Cape Coral, FL 33914 *COMING NOVEMBER 2021*​

 

Payment Policy:

  • An invoice will be sent to your email address after your confirmation email has been sent. 

  • Payment must then be received in FULL the day prior to your graze date or the order will be canceled. ie: if you order for June 2, the payment must be made by June 1. 

  • Tables Workshops & Large Event orders: A 50% Non-Refundable Deposit must be made to secure your date and time. Final payment must then be received 48 hours prior to the booking. 

Please Note: A 6.5% sales tax is applied to all orders

What is your cancellation policy?

  • Cancellation Policy: orders for grazes can be canceled up to 72 hours (3 days) before the delivery date. Any cancellations made after 72 hours' notice will receive a 75% refund. Orders for large events and orders with quantities over 5 must be canceled 7 days in advance notice for a 50% refund. 

  • Cancellation Policy: Tables and Workshops that are canceled within 48 hours of the booking date will receive no refund. Full payment must be received *see payment policy above*

  • Reschedule: Tables and Workshops can be rescheduled - you will receive 25% of your initial deposit as a credit towards the new scheduled date. Rescheduling can be done up to 72 hours before the original event date. ie: Class/Table on June 4 - must be rescheduled by June 1.