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CANCELLATION POLICY (Online Orders)

 

Our planning process for each cheese + charcuterie board order begins the moment it is received. By purchasing this product, the payer acknowledges and agrees that 50% of the total on this transaction is a non-refundable deposit. In order to receive a 50% refund, cancellation must be requested, in writing, to hello@grazinghaus.com 48hrs before the scheduled order date. No refunds will be issued to cancellations requested less than 48hrs of the scheduled order date.

 

CANCELLATION POLICY (Workshops)
A 50% deposit is required to secure the date and time of private workshops. Workshops can be canceled with 30 days' notice, and 25% of the deposit amount will be refunded. Workshops canceled after 30 days will receive no refund. Workshop minimum bookings are 10 guests, maximum booking is 25 guests. The final guest count for workshops must be provided 7 days before the event to allow time for product procurement. Final Payment must be received 3 days prior to the event. Workshop invoices can be paid using Zelle to avoid a 3% processing fee, or an electronic invoice can be sent to your email where a 3% processing fee will be applied.

CANCELLATION POLICY (Catering)
A 50% deposit is required to secure the date and time of catering services. Tables can be canceled with 30 days' notice, and 25% of the deposit amount will be refunded. Tables canceled after 30 days will receive no refund. The final table count must be provided 14 days prior to the event to allow time for product procurement. Final Payment must be received 3 days prior to the event. Table invoices can be paid using Zelle to avoid a 3% processing fee, or an electronic invoice can be sent to your email where a 3% processing fee will be applied.

DELIVERY POLICY

 

PLEASE READ ALL DELIVERY TERMS AND CONDITIONS BEFORE BOOKING. BY PURCHASING FROM GRAZING HAUS, YOU THEREBY AGREE TO OUR DELIVERY TERMS & CONDITIONS BELOW.

 

LOCAL HAND DELIVERY

 

How do you deliver?

 

Our products are made fresh on the day and are extremely delicate, therefore are not suitable for overnight courier delivery and need to be hand-delivered (or collected from our HQ!) by our specialist team. 

 

Where do you Deliver?

 

We hand-deliver within most of South West Florida, please see below for a list of postcodes we service. 

 

ALL Cape Coral Zip Codes: 33955, 33993, 33991, 33914, 33903, 33909, 33990, 33904

Pine Island: 33956, 33922

North Fort Myers: 33917, 33920, 33982

Fort Myers: 33908, 33919, 33901, 33916, 33905, 33966, 33907, 33912, 33967

Estero & Lehigh Acres: 33965, 33913, 33973, 33976, 33936, 33972, 33974, 33928,

Bonita Springs & Naples: 34134, 34135, 34110, 24119

 

Please use our delivery checker on the website to see if we hand-deliver to you. 

If you are outside of our delivery zone send us an email and we will do our best to help you!

 

When do you Deliver?

 

Our delivery service is based on your zip code distance from our shop (anytime between 10 am -5 pm & will be added on automatically at checkout. Your product/s can arrive at any time within this delivery window. If you require your product(s) within a specific time frame, we offer the below services for your convenience (please note the below costs are additional to the delivery fee of your zip code):

 

Morning delivery (between 9am- midday) +$20

 

Afternoon delivery (between 12 pm - 4pm) +$5

 

1 Hour window delivery + $50

 

When you purchase these add-on delivery services, please note we do everything we can to ensure they arrive on time, but we are not in control of external factors such as traffic, travel diversions or inaccurate ETA readings. We aim to meet delivery times but deliveries may take a little longer, or be a little earlier. 

 

How much is delivery?

 

Our standard delivery service is based on the distance from our shop ranging from $15 - $50 (anytime between 10 am -5 pm) & will be added on automatically at checkout. Your product/s can arrive at any time within this delivery window.

 

If you require your product(s) within a specific time frame, we offer the below services for your convenience (please note the below costs are additional to the your zip code delivery fee):

 

Morning delivery (between 9 am- midday) +$20

 

Afternoon delivery (between midday - 4 pm) +$5

 

1 Hour window delivery +$50

 

How does standard delivery work?

 

At checkout we offer one standard delivery window (between 10 am- 5 pm). We are unable to offer delivery windows or specific delivery time requests, but will of course let you know if there are any extended delays.

 

Please be aware that if delivery is a little earlier than you need in the day, most products are the perfect size to pop into the fridge until needed.

 

We use reliable couriers who will hand deliver the product to you, but we are not in control of external factors such as traffic and travel diversions. We aim to meet delivery times but during exceptionally busy periods deliveries may take a little longer. Occasionally tech updates to systems or force majeure events, such as extreme weather conditions, will mean that these delivery times need to be extended. 

 

Do I need to be in to accept my delivery?

 

Yes, the customer needs to be readily available to receive the product. If the courier needs to park and pay in order to deliver, Grazing Haus will charge back the client these costs.

 

What is your policy if there is no one to receive the product?

 

Delivery will be attempted by the driver. If no one is in, the package will be handed to a neighbor. Failing that, delivery will be left in a safe place. This is because fresh food product cannot be couriered back to HQ. Grazing Haus is not responsible for the product once left in a safe place or with a neighbor.

 

What if my purchase is a gift?

 

The above still applies. It is your responsibility to notify your recipient of their upcoming delivery. We always try our best but there are times we can not contact your person and will leave the product outside or with a neighbor if we can not get in contact with them on the first attempt.

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