Terms & Conditions

Let's all get on the same page here. Delivering Cheese & Charcuterie is a very delicate process and we want to ensure that our highly perishable and costly grazes arrive safe and sound!

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Delivery Policy effective immediately as of May 10, 2021:

 

  • Delivery window 1-4 PM Tuesday - Sunday

  • The first 5 miles are free, $1 thereafter

  • Delivery driver does not receive the delivery fee - cash tips are appreciated

  • The recipient must be home to receive the order as items are extremely perishable in the Florida heat *should you choose to leave a cooler out front Grazing Haus is not responsible for the temperature control and possibility of food spoilage*

  • If sending as a gift from out of state - it is the job of the purchasing customer to work with the gift receiver to notify them of delivery ETA.

  • Grazing Haus sends a complimentary text message to the paying customer with a smaller window for delivery to share with the recipient.

  • Should no one be home to accept the graze the graze will not be left - Grazing Haus can not be left responsible for the consumption of spoiled food. Graze will not be refunded and the product will be disposed of. 

  • Grazes must be put into refrigeration upon acceptance and should be consumed within 24 hours of delivery - no later - for guaranteed freshness

Pick Up Policy:
  • Pick Up Tuesday - Sunday

  • No fee

  • Time: 12 PM - strict as we leave for deliveries shortly after *if you need an earlier pick up please note that in the order form*

  • Location: Details shared upon booking

Cone Holder Policy:
  • A $30 cone holder fee will be applied to your order

  • Holder(s) must be returned 24 hours after delivery - details to be shared upon booking

  • If holder(s) fail to be returned within the 24 hours following delivery - the $30 fee will not be refunded

Payment Policy:

  • An invoice will be sent to your email address after your confirmation email has been sent. 

  • Payment must then be received in FULL the day prior to your graze date or the order will be canceled. ie: if you order for June 2, the payment must be made by June 1. 

  • Tables and Workshops: A 50% Non-Refundable Deposit must be made to secure your date and time. Final payment must then be received 48 hours prior to the booking. 

  • Note: Hired delivery drivers do not receive portions of the delivery fee or any electronic tips left on the invoice. 

Please Note: A 6.5% sales tax is applied to all orders

What is your cancellation policy?
  • Cancellation Policy: orders for platters, boxes, and cones can be canceled up to 72 hours (3 days) before the delivery date. Any cancellations made after 72 hours' notice will receive a 75% refund. 

  • Cancellation Policy: Tables and Workshops that are canceled within 48 hours of the booking date will receive no refund. Full payment must be received *see payment policy above*

  • Reschedule: Tables and Workshops can be rescheduled - you will receive 25% of your initial deposit as a credit towards the new scheduled date. Rescheduling can be done up to 72 hours before the original event date. ie: Class/Table on June 4 - must be rescheduled by June 1.