Frequently Asked Questions:

How do I place my order?

Simply click the order button located at the top right corner of the site! If you want to talk before feel free to email us at grazinghaus@gmail.com and we will set up a conference call

Can I choose the cheese for my order?

Grazing Haus releases a Cheese Menu of the Month every month! You can see our cheese selection on our homepage showcasing our featured platter. We do all things seasonally including buying fruits and sweet treats for the month. 

How far in advance do I need to place my order?

For Platters and Boxes - a minimum of 48 hours is requred for each order, the earlier the better.

Tables need to be reserved 2 weeks in advance of the date. Please check our calendar for availability of your date.

What is included with my order?

After we have discussed any customizations and size, your Grazing Haus order will come with a mixture of the following: 

  • Beeseasonal Honey Pot + Honey Stick

  • Cheese Selections

  • Charcuterie variety

  • Seasonal Fruit and Crudite

  • Cracker bag

  • Nuts and dried fruit

  • Olives/ pickles

  • Something sweet (usually chocolate covered nuts or a seasonal holiday-themed treat)

How does delivery work?

Delivery Policy effective immediately as of May 10, 2021:

 

  • Delivery window 1-4 PM Tuesday - Sunday

  • The first 5 miles are free, $1 thereafter

  • Delivery driver does not receive the delivery fee - cash tips are appreciated

  • The recipient must be home to receive the order as items are extremely perishable in the Florida heat *should you choose to leave a cooler out front Grazing Haus is not responsible for the temperature control and possibility of food spoilage*

  • If sending as a gift from out of state - it is the job of the purchasing customer to work with the gift receiver to notify them of delivery ETA.

  • Grazing Haus sends a complimentary text message to the paying customer with a smaller window for delivery to share with the recipient.

  • Should no one be home to accept the graze the graze will not be left - Grazing Haus can not be left responsible for the consumption of spoiled food. Graze will not be refunded and the product will be disposed of. 

  • Grazes must be put into refrigeration upon acceptance and should be consumed within 24 hours of delivery - no later - for guaranteed freshness

Pick Up Policy:
  • Pick Up Tuesday - Sunday

  • No fee

  • Time: 12 PM - strict as we leave for deliveries shortly after

  • Location: Details shared upon booking

Do I keep the platter?

Yes! Everything is yours to keep - no returns necessary. Our platters are disposable and reusable for you to have.

Will you build a platter on one of my own boards?

Yes, I ask for the platter 3 days in advance - pricing based off of your board size.

Where do you deliver?
  • Cape Coral, Florida

  • Fort Myers, Florida

  • North Fort Myers, Florida

  • Estero, Florida

Tables & Grazing Haus experiences (DIY and Show and Tell) are available for Naples bookings.

What is your delivery fee?
  • First 5 miles free & $1 after

How do I pay?

An invoice will be sent to you after your confirmation email has been sent. 

Delivery drivers do not recieve delivery fee or electronic tip.

Please Note: A 6.5% sales tax is applied to all orders

What is your cancellation policy?

Deposits are nonrefundable for orders over $150

 

Cancellation Policy: orders can be canceled up to 72 hours (3 days) before the delivery date. Any cancellations made after 72 hours notice are nonrefundable. 

How long will my graze last?

We suggest eating your graze the day it is delivered - this guarantees freshness!

If you must wait to graze - our boxes and platters are good for 24 hours. We can not guarantee freshness past 24 hours.

Help I still have more questions!

No problem at all! Reach out to me at grazinghaus@gmail.com and we will set up a conference call talking cheese is my favorite hobby!

Cone Holder Policy:
  • A $30 cone holder fee will be applied to your order

  • Holder(s) must be returned 24 hours after delivery - details to be shared upon booking

  • If holder(s) fail to be returned within the 24 hours following delivery - the $30 fee will not be refunded